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Student Helpdesk

Here you can find support for IT-related problems

Can’t enter the University’s wireless network on your laptop? Have questions regarding the Uni-Account? Or simply need some guidance from IT student ‘experts’? Then come to our student helpdesk in the University IT Services or in the "Kollegiengebäude II". We can also explain how the Univeristy IT Services work in order to help you manage in the future.

The helpdesk is available Monday through Friday in the University IT Services Building. These students are available to answer questions while you are using the computer labs. However, if experiencing more serious problems with your laptop (such as defects or viruses), we recommend directly contacting the computer company or any professional computer service center.

Helpdesk in the University IT
Rechenzentrum, Hermann-Herder-Str. 10, Services in Room 002:


Monday – Friday during semester:
5 p.m. – 8 p.m.

Monday – Friday during semester break:
5 p.m. – 8 p.m.

phone: 0761.203.4620

Helpdesk in "Kollegiengebäude II"
(KG II, 4th level, Room 04 011 room number 2448):

Monday – Friday:
    9.15 a.m. - 12 a.m.
         1 p.m. -   4 p.m.
         5 p.m. -   8 p.m.

phone: 0761.203.4603


For questions referring the Uni-Account, you can contact the Nutzerservice in the University IT Rechenzentrum (Hermann-Herder-Str. 10, Services in Room  001)





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